Payment and delivery
Order delivery terms
When placing an order, the Buyer must clearly indicate the requirements for its delivery (One order can be placed on one date, time, address. If you need to congratulate several persons at different addresses, or at different times at the same address, you must place the appropriate number of orders)
Delivery of the order is carried out by prior agreement with the recipient by phone, which is indicated by the Buyer in the order.
Delivery without prior agreement with the recipient is carried out according to the specified data (address, time, name of the recipient, etc.) in the Buyer's order. (If the recipient is not at the specified address, the order, if possible, is transferred to third parties (relatives, colleagues, neighbors, concierge, etc.). If there is no one to accept the order (no one opened the door, the neighbors do not accept or the recipient does not live, does not work address) then the order is considered completed, the payment is non-refundable, this order can be picked up within 24 hours at the seller's store, giving its number.)
Fast execution of the order "to the same day", is carried out within 1-3 hours after payment for the order and in agreement with the recipient.
Delivery before 12.00 the next day is possible if the order was placed and paid for before 18.00 the previous day. Orders for today can be accepted until 18.00 Mon. - Fri. and until 16.00 on Sat and Sun.
The Buyer can make changes to the order no later than 4 hours before the delivery time of the order. (If the order has already been completed, it is impossible to cancel it. The Buyer can place and pay for a new order, while the previous one will be considered delivered or, at the Buyer's request, can be redirected to another recipient).
The service of photographing the recipient upon delivery is not guaranteed and is performed subject to the technical feasibility at the time of delivery and with the consent of the recipient.
The execution of the order on holidays (New Year, February 14, March 8 (1 day before and 1 day after) occurs during the day. The exact delivery time is not guaranteed, but the manager can take into account the wishes of the Buyer, for delivery in the morning, afternoon or evening. The final delivery time will depend on the workload of the couriers on the holiday.
The deadline for confirmation of delivery on holidays is 2 working days, which is associated with a heavy load, that is, the buyer may not immediately receive notifications about the completion of his order.
Photo report on holidays (1 day before and 1 day after) is not guaranteed.
Upon receipt of the order, the recipient is obliged to sign the order form, which remains with the courier.
A surprise order is executed without prior agreement with the recipient (when placing an order, if the Buyer does not select the option "call the recipient" then he guarantees that the recipient will be at the delivery address in the specified time period (minimum 3 hours). In the absence of the Recipient at the specified address and if it is impossible to leave it to third parties (neighbors, colleagues, security, etc.), the order is considered completed).